leona Platform Privacy Notice
This page describes what we collect when you use leona and how we keep that data protected. When you create an account, fund it via DANA or e-wallet, or place a bet on Liga 1, we gather personal information to operate our service securely and comply with anti-fraud requirements. We take your privacy seriously and apply industry-standard protections to safeguard your details.
Our privacy commitments are straightforward: we collect only what we need to run leona, we do not sell your data to third parties, and we give you control over your information. This notice outlines our data practices, your rights, and how to contact us if you have concerns.
Our services are available only where local law permits, and this privacy policy applies only to users in supported jurisdictions.
What Data We Collect on leona
We collect personal information in several categories. First, we gather identity data: your name, email address, date of birth, and government-issued ID number. Second, we collect payment information: your banking details, e-wallet account identifiers (for DANA, e-wallet, mobile banking, local payment, online payment), and transaction history. Third, we log account activity: your login times, which games you access, your betting patterns, and your account balance.
We also collect technical data automatically. When you visit leona via web or mobile app, we record your IP address, device type, browser version, and page navigation. We use cookies to remember your preferences and session state. This technical information helps us maintain service stability and detect fraud.
How We Use Your Data on leona
We use your information for several purposes. First, we need it to verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Without identity verification, we cannot legally offer our service. Second, we use it to process your deposits and withdrawals—your banking details flow to our payment processors to complete transactions via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking. Third, we use it to detect fraud and prevent abuse; analysing your betting patterns helps us identify suspicious activity and protect your account.
Fourth, we use your activity logs to improve leona. We analyse which games are popular, which payment methods are most used, and where users encounter friction—this informs our product roadmap. Finally, we may contact you via email about account security, payment issues, or service updates. We do not use your data for marketing without your explicit consent.
Third-Party Processors and Data Sharing on leona
We work with several external partners who process your data on our behalf. Payment processors handle your local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer details to settle deposits and withdrawals. Fraud-detection vendors analyse your account behaviour to flag suspicious patterns. Our hosting provider stores our servers, which may sit outside your jurisdiction (for example, in Singapore or the Philippines). Our customer-support platform logs support tickets containing your account details.
All third-party processors are bound by confidentiality agreements. We vet them for security compliance before engagement. You have the right to know which processors handle your data; contact our support team in English for a detailed list.
We at leona operate transparently: we collect data only to run our service, we do not sell it, and we encrypt it in transit and at rest.
Your Rights and Our Commitments on leona
You have several rights regarding your data on leona. First, you can request access to all personal information we hold about you. Second, you can ask us to correct inaccurate data. Third, you can request deletion of your account and associated data, subject to legal hold periods (for example, anti-fraud or tax records may require retention). Fourth, if you believe we mishandle your data, you can lodge a complaint with your local data-protection authority.
To exercise these rights, contact our support team via email with "data request" in the subject line. We will respond within fourteen days.
Cookies and Tracking on leona
We use cookies to store your session state, remember your login, and track your behaviour on leona for analytics. Our cookies do not personally identify you; they use an anonymous session ID. If you disable cookies in your browser, leona may not function correctly. We do not use third-party tracking pixels or social-media trackers on our platform.
Data Retention and Deletion on leona
We retain your personal data as long as your account is active. If you close your account, we delete most personal information within thirty days, except where law requires longer retention (such as tax records, which we keep for seven years). Payment transaction records are retained for compliance with banking regulations in Indonesia and may not be deleted on request.
If you request account closure during Idul Fitri, Idul Adha, or Imlek holidays, processing may be delayed due to banking closures. We will notify you of the timeline when you submit your request.
Security Measures on leona
We protect your data using encryption in transit (TLS/SSL) and at rest (AES-256). Our infrastructure uses firewalls, intrusion detection, and regular security audits. We require strong passwords and support two-factor authentication on your leona account. Our staff have limited access to personal data and sign confidentiality agreements.
Despite these efforts, no system is entirely secure. If we discover a data breach, we will notify affected users within seven days and provide guidance on protective steps.
Contact Us on leona Privacy Matters
If you have questions about our privacy practices, contact our support team in English. We respond to all data-related inquiries within fourteen days. You can also write to us via the contact details on our legal notice page. If you believe we violate your privacy rights, you may lodge a formal complaint with your jurisdiction's data-protection authority.
Our services are available only where local law permits. This privacy policy complies with the data-protection standards of supported jurisdictions. If you access leona from an unsupported region, we may restrict your access.